March 3, 2015
Aitken Spence Logistics, a premier local logistics and freight forwarder, part of the Aitken Spence Group has successfully deployed Oracle Warehouse Managementincluding third-party billing for Logistics Service Providers(LSP). This deployment, which integrated with their Oracle E-Business Suite, has enabled them to adapt readily to their changing billing requirements, and enhance their customer satisfaction by providing custom solutions. In addition, they provide theirmanagement with accurate financial status of the organization
Prior to the deployment of these modules, the siloed legacy system for the LSP operation made it tedious to cater to their rapidly changing needs such as new billing methods and changes in taxes. Furthermore the system was running on hardware and software reaching end of life.
With the successful implementation of Oracle Warehouse Management, Oracle Service Contracts and Oracle Order Management modules of the of Oracle E-Business Suite, the Company now has an integrated solution which enables the company to rectify any billing related errors in matter of hours including the checking and last minute adjustments.Senior Management now has access to the most up-to-date and clear financial position throughout the month.
The new deployment has also enabled the system to easily cater to changing needs of Aitken Spence Logistics, increasing the customer satisfaction and retention.
“With implementation of Oracle Warehouse Management, we are experiencing a significant change that has enabled us to grow while improving operational excellence and customer services,” said Sharmilal Anthony, Assistant Vice President, Aitken Spence Logistics. “Aitken Spence group has been using Oracle solutions for almost two decades so we are aware of the power of Oracle and its best of breed solutions, and we are sure that by replacing our legacy system with Oracle Warehouse Management , we would continue to get excellent support from Oracle which we were not getting from other vendors.”
“Oracle has had a long and successful association with Aitken Spence Group and its vast best of breed solutions for every industry, made it the most logical choice for their subsidiaries.The implemented Oracle Warehouse Management solution not only helpedAitken Spence Logistics significantly reduce cycle time, improve labor and logistics productivity. but also contributed to solving their most critical problems and transform the core of their business,” said Chandita Samaranayake, Regional Sales Director, Application Business, Oracle South Asia Growth Economies.
Aitken Spence Logistics procured the solution in May 2012 and their in-house team deployed it within six months with assistance from PriceWaterhouseCooper Pakistan.
